Shop Notes

Thank you very much for using COWMONO.

Below are some of the most common questions from customers.
Please read this before purchasing.

1. How long does it take to reach you?

COWMONO has reduced the number of middlemen and reduced margin costs to zero in order to solve the problem of "lower prices and improving quality."
*For more information, please see COWMONO, which allows you to deliver high quality products at low prices.Why we can provide high quality products at an incredible low price?Please see.

As part of our cost reduction, we have warehouses overseas, and we request shipping to overseas factories as soon as we receive an order.delivery-model

Time from order to delivery
Regular: Approximately 10 to 20 days after payment is confirmed
*Delivery may take some time due to busy warehouses, delivery company circumstances, customs procedures, etc.

After delivery is complete, we will notify you of your tracking number to your email address.

Also, there are popular and highly liquid products, so please be aware that after your order is placed, there is a risk that your order may be cancelled due to out of stock of the product.

2. About cancellation of orders

Regarding order cancellationsRefund Policy PagePlease see.

3 About payment methods

We accept various credit card payments, smartphone payments (Paidy after payment), convenience store payments, and various QR code payments that are compliant with Shopify Payments.

If you do not have a credit card, we recommend using convenience store prepayment, Paidy after payment, and QR payment.

Convenience store advance payment / payment fee: 220 yen (tax included)

  • Family Mart
  • Lawson
  • Ministop
  • Daily Yamazaki

You can pay at the convenience store listed above.

After clicking "Order Complete", you will be redirected to KOMOJU, a convenience store payment service.Please confirm the payment amount and enter your payment information and complete the "purchase procedure."

Payment deadline is within 3 days from the day after your order date.
We will arrange for the product shipping in order from customers who have confirmed their payment.
Please note that if the deadline has passed, your order will be invalidated and your order will be automatically cancelled.

*If you choose to pay at convenience store, KOMOJU will send you an email with the number required for payment.
If you have settings for receiving emails, unlock the filter for "@komoju.com" and
Please set your settings so that you can receive emails from no-reply@komoju.com.

Payment later (Paid)

Simply enter your email address and mobile number, enter the 4-digit authentication code that will be sent via SMS and you can shop.

No matter how many times you shop in a month, you will pay once in the next month.
*If you upgrade to Paidy Plus for free from the Paidy app, you can set your monthly budget and pay three times with zero installment fees.

The following payment methods are available:
・Direct debit (payment fee: free)
・Convenience store (Payment fee: 390 yen including tax)
・Bank transfer (Payment fee: varies depending on the financial institution)
For more informationHerePlease check.

 About QR payment (PayPay Payment/au PAY Payment)

To make payments using PayPay or au PAY, you must register in advance.
Other payments cannot be used in conjunction with other payments.


Your order has not been completed in the following cases: In that case, the payment will be treated as a cancellation and the bonus that was scheduled to be awarded will be forcibly cancelled upon winning the prize. Please note that under any circumstances we cannot accept bonus recovery.

  • If more than 5 minutes have passed since the application screen has been moved, or if the purchase has been cancelled, or if the order completion procedure cannot be confirmed due to an error
  • If you do not return to the purchase completion page correctly after payment is completed

*If you use QR codes using the PayPay or au PAY app, please do not close the PC screen until payment is completed even after scanning the QR code.
※You cannot use the secret browser or private mode.
※PayPay limit isPayPay homepagePlease check in.

*To make payments with au PAY, you will need to charge your au PAY balance. The maximum payment per session is 300,000 yen, and the maximum daily payment is 500,000 yen.

 Payment by bank transfer

  • Payment will be made in advance and the shipping procedure will begin after payment is confirmed.
  • Account numbers vary for each order. Please check again if you have used this service before.
  • The customer will be responsible for bank transfer fees.
  • If payment cannot be confirmed by the payment deadline, your order will be cancelled.
  • Please note that we will not be able to accept orders even if you transfer your payment after the payment deadline has passed.
  • Please note that we cannot refund any overpayments.

 

4. If you do not receive an order completion email

There is a possibility that the email address you registered when placing your order is incorrect or that the email may have been sent to you. Please check again.

 5. If there is a long-term absence or an inadequate address

・If you are not at home, the delivery company will contact you with a notice of absence. Please request redelivery yourself from the notice of absence.
※The delivery company you are in charge may also say that it is YDH JAPAN or similar. Please rest assured that delivery will be made from our shop.

-If there is an error in the shipping address, the item will be returned as the address is unknown.
*Products that have expired their storage period will be discarded, and under no circumstances will we be able to accept all measures such as re-shipment or refunds.

-There are many cases where addresses are missing, so please check when purchasing.
If cancellations continue due to customer convenience (long-term absence or inadequate address), we will take measures to restrict payment methods to protect the interests of other customers. Please be sure to receive the items you have ordered within the period.

 6. Regarding inquiries to the shop

Contact pagePlease contact us by email or contact us at support@cowmono.com.
Please note that we will not be able to provide support even if you call us.

 7. Other notes

  1. Our store has high liquidity in stock, and it may be out of stock or be shipped poorly after placing an order. If the product is out of stock or is shipped poorly, we will contact you by email.
  2. The color of the product may differ from the image depending on the indoor and the degree of light source. Please understand that the characteristics of each monitor may differ depending on the characteristics of each monitor before purchasing.
  3. Product sizes are measured manually, so there is a possibility that there will be a deviation of about 1cm.
  4. Products made from genuine leather vary from individual to individual due to proof of life, such as uneven color and scratches. This is one of the reasons why it is loved by leather enthusiasts.