Refund policy
Return policy
Our store is an online select shop without a physical store or showroom. Since many of our partner warehouses are located overseas, we do not check products in advance or send sample leather fabrics. If the look or size does not meet your expectations, we offer voluntary change-of-mind returns under the conditions below.
Voluntary change-of-mind returns
- The product is different from the image
- Size doesn't fit/specifications are different from expectations
To request a voluntary change-of-mind return, contact customer support or email support@cowmono.com within 14 days of delivery. Items must be unused and unworn. You pay the return postage for these returns. Your non-excludable statutory consumer rights, including any applicable cancellation or withdrawal rights, remain unaffected.
How to proceed with returns
- For voluntary change-of-mind returns, apply by email within 14 days of delivery.
- Our store will provide you with instructions and necessary information.
- Return the item using the method specified by cowmono. For voluntary change-of-mind returns, you pay the return postage.
- After arriving at our store, we will inspect the product and process your refund.
Attention:Before returning an item, email support@cowmono.com and follow cowmono’s return instructions. The conditions for voluntary change-of-mind returns do not limit your non-excludable statutory consumer rights.
Estimated refund
- Credit card/Paidy: Approximately 1 week after the return procedure is completed and reflected in our system.
- Convenience store payment/Bank transfer/QR code payment: Maximum of about 1 month.
If you would like to get your refund faster, we recommend paying by credit card or Paidy.
Packing request
- For voluntary change-of-mind returns, items must be unused and unworn.
- Please include all accessories (tags, bags, etc.).
When voluntary change-of-mind returns or exchanges cannot be accepted
- If there are scratches or stains caused by the customer
- If the shipping box or accessories are missing
- Custom-made products such as custom-made items and personalized items
Faulty, damaged or incorrect items and statutory rights
If you receive a faulty, damaged or incorrect item, contact support@cowmono.com. We accept returns and exchanges. Nothing in this policy limits your non-excludable statutory consumer rights, including any applicable cancellation or withdrawal rights and rights relating to faulty, damaged or incorrect goods. The 14-day request period, unused/unworn condition and exclusions above apply only to our voluntary change-of-mind return policy and do not restrict those statutory rights. cowmono covers reasonable return costs where required by law.
Earlier orders
Orders placed before this update remain subject to the return terms in effect when the order was placed. Your statutory consumer rights remain unaffected.
Contact us