Notation based on the Specified Commercial Transactions Law

 

distributor Slow lab
representative person Wataru Shimamiya
Location 6F Aoyama Marutake Building, 3-1-36 Minami-Aoyama, Minato-ku, Tokyo
email address support@cowmono.com
Sales price Please refer to the product introduction page.
Necessary charges other than product price Consumption tax is listed for each product, so please refer to the product introduction page.Shipping is free throughout JapanIt becomes.
Payment method and timing

We support various credit card payments that are compliant with Shopify Payments, smartphone payments (Paidy deferred payment), convenience store prepayments, various QR code payments, Merpay, and bank transfers.

If you do not have a credit card, we recommend payment in advance at a convenience store, Paidy payment later, QR payment, Merpay, or bank transfer.

Convenience store advance payment / Payment fee 220 yen (tax included)

  • family mart
  • Lawson
  • ministop
  • Daily Yamazaki

You can pay at the convenience store listed above.

After clicking "Complete Order", you will be redirected to KOMOJU convenience store payment.Please confirm the payment amount and enter your payment information to proceed with the "purchase procedure."

The payment deadline is within 3 days from the day after the order date.
We will arrange to ship the products in the order in which we receive confirmation of payment.
Please note that once the deadline has passed, your order will become invalid and automatically cancelled.

*If you choose convenience store payment, KOMOJU will send you an email containing the number required for payment.
If you have set up email reception, remove the filter for "@komoju.com" and
Please configure your settings so that you can receive emails from no-reply@komoju.com.

Pay later

Simply enter your email address and mobile number, and enter the 4-digit verification code sent to you via SMS to make your purchase.

No matter how many times you shop in a month, you only pay once the following month.
*If you upgrade from the Paidy app to Paidy Plus for free, you can also set a monthly budget and pay in 3 installments with no split fees.

The following payment methods are available.
・Account transfer (payment fee: free)
・Convenience store (payment fee: 390 yen tax included)
・Bank transfer (payment fee: varies depending on the financial institution)
For more detailsherePlease check.

 About QR payment (PayPay payment/au PAY payment)

To pay with PayPay/au PAY, you must register in advance.
Cannot be used in conjunction with other payments.

Your order has not been completed in the following cases. In that case, the payment will be treated as canceled and the bonus that was scheduled to be awarded will be forcibly canceled even if you win the sweepstakes. Please note that under no circumstances will we be able to restore the bonus.

  • If more than 5 minutes have passed after moving to the PayPay/au PAY application screen, the purchase is canceled, or the order completion procedure cannot be confirmed due to an error.
  • If you do not return to the purchase completion page correctly after completing payment

*If you are using a QR code in the app, please do not close your PC screen after scanning the QR code until the payment is complete.
※It cannot be used in incognito browser or private mode.
※The upper limit for PayPay usage isPayPay homepagePlease check.

*Payment with au PAY requires charging to your au PAY balance. The maximum payment amount per transaction is 300,000 yen, and the maximum amount per day is 500,000 yen.

  About payment by bank transfer

  • Payment will be made in advance, and shipping procedures will begin after payment is confirmed.
  • The account number will be different for each order. If you have used it before, please check again.
  • Bank transfer fees will be borne by the customer.
  • If payment cannot be confirmed by the payment deadline, your order will be cancelled.
  • Please note that we will not be able to accept your order even if you make a transfer after the payment deadline has passed.
  • Please note that overpayments cannot be refunded.

 

About Merpay payment

Merpay is a payment service that uses the flea market app ``Mercari.''
This is a convenient service that allows you to make payments using your balance, points, or Merpay Smart Payment (for eligible customers only).
If you wish to use Merpay payment, you will need to register for the Mercari app in advance.
Launch the Mercari app and proceed with membership registration and Merpay settings.

*For details, please check the Merpay official website (https://help.jp.mercari.com/guide/articles/610/).
*Please note that the maximum amount that can be handled differs depending on your Merpay settings.
*If you have any questions about how to use Merpay, errors, passwords, etc., please contact Merpay.

 
phone number *We do not accept inquiries over the phone. Please feel free to contact us by email. However, if requested, we will disclose the information without delay.
Product delivery time

Since it will be shipped from overseas, it will take 2-4 weeks to arrive.

・If you are not present at the time of product delivery, the delivery company will contact you with a notification of absence. Please request redelivery yourself from the notification of absence.
※Depending on the delivery company in charge, it may be written as YDH JAPAN etc. Please rest assured that there will be no mistakes when shipping from our shop.

-If there is an error in the shipping address, the item will be returned to you as the address is unknown.
*Products whose storage period has expired will be discarded, and we will not be able to accept reshipping or refunds under any circumstances.

-Please note that there are many instances where the address is omitted, so please check this at the time of purchase.
Regarding returns, defective products, and cancellations

For products and services sold on this site, we do not accept cancellations after the purchase procedure has been completed.

About returns (free return shipping)

Even if the image is different or the size is inconsistent,Returns are at our expense (free shipping)OK. Try it risk-free.

We will process returns after contacting support@cowmono.com within 7 days of receiving the product.

  • Our designated delivery companyWithin 3-4 days(date and time cannot be specified). *Depending on the situation, we may request that the customer pay for the return of the item.
  • To change the collection addressOnly when contacting usReception (Not possible after the procedure）。
  • If you are absent, use the absentee ballotRe-collection by customerArranged (re-requests from our store are not possible).
  • Estimated refund:Credit card/Paidy = about 1 week、Convenience stores, banks, QR = up to 1 month。*If you want to get your refund quickly, we recommend using credit card or Paidy.