Soft Cowhide Backpack — Style A

Thank you for shopping with cowmono. Please read these notes before placing your order.

1. Shipping and delivery

cowmono simplifies its distribution process and reduces unnecessary distribution costs to offer a balance of materials, quality and price. Read more about cowmono.

After you order, we arrange dispatch from a warehouse overseas.

Your order → cowmono arranges dispatch → overseas warehouse → carrier transport → local delivery → you

Delivery times vary by destination. Check the information during checkout and our shipping policy. Busy periods at the warehouse, carrier arrangements and customs procedures can cause delays.

We email your tracking number after dispatch. Stock can change quickly for popular items; if an item becomes unavailable after your order, we may need to cancel it.

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2. Cancelling an order

See our returns and refunds policy for cancellation information.

2-1. Return policy

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3. Payment methods

The payment methods available for your order appear at checkout. Choose from the options shown there. The information below also explains payment services used in Japan; it does not mean that every service is available for every delivery country.

The store offers credit card payments through Shopify Payments and, where available, Paidy, prepaid payments at Japanese convenience stores, QR payments, Merpay, bank transfer and Pay-easy. If you do not use a credit card, choose an alternative offered at checkout.

Prepaid payments at Japanese convenience stores

The processing fee stated by the store is JPY 220, including Japanese tax. Supported stores are FamilyMart, Lawson, Ministop and Daily Yamazaki.

After completing your order, you are redirected to KOMOJU. Check the amount, enter the payment details and complete the payment steps. Payment is due within three days from the day after your order. We arrange dispatch in the order that payments are confirmed. An unpaid order is automatically cancelled after the deadline.

KOMOJU emails the payment number you need. If you use email filters, allow messages from @komoju.com and no-reply@komoju.com.

Pay-easy

The processing fee stated by the store is JPY 190. This prepaid service accepts payments through compatible bank ATMs or online banking. After ordering, follow KOMOJU's payment instructions and check the deadline shown on the payment screen or in the email. We arrange dispatch once payment is confirmed.

Paidy

Enter your email address and mobile number, then confirm the four-digit code sent by SMS. Purchases are generally combined into one payment in the following month.

The service information also describes a free upgrade to Paidy Plus, with monthly budgeting and three instalments without an instalment fee. Check current eligibility and terms directly with Paidy.

The payment methods and fees stated here are direct debit with no payment fee, convenience-store payment with a JPY 390 fee including Japanese tax, and bank transfer with a fee set by the bank.

QR payments with PayPay or au PAY

Register with PayPay or au PAY before use. These payments cannot be combined with another payment method.

Your order is not complete if more than five minutes pass after opening the payment page, or if cancellation or an error prevents confirmation. This also applies if you do not return correctly to the order completion page after payment. The payment is then cancelled, and any anticipated provider bonuses may be cancelled too. cowmono cannot restore those bonuses.

When scanning a QR code with the app, keep the page on your computer open until payment is complete. Private or incognito browsing is not supported for this payment. Check spending limits with PayPay.

For au PAY, you need to add funds to your au PAY balance. The limits stated here are JPY 300,000 per payment and JPY 500,000 per day.

Bank transfer

• Payment is made in advance. We begin arranging dispatch after confirming receipt.
• The account number differs for each order. Check it again even if you have ordered before.
• You pay any bank transfer fees.
• If payment is not confirmed by the deadline, the order is cancelled. A transfer made after the deadline cannot be accepted for the expired order.
• Transfer the exact amount. The payment rules described here do not provide for refunds of overpayments. Your non-excludable statutory rights remain unaffected.

Merpay

Merpay is a payment service within the Mercari app. Eligible users can pay with their balance, points or Merpay Smart Payments. Register in the Mercari app and set up Merpay before use.

Check details and the limits that apply to your settings with the provider. Contact Merpay about app operation, errors or passwords.

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4. If your order confirmation has not arrived

Check the email address entered when ordering and your spam or junk folder.

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5. Missed deliveries and incomplete addresses

If you miss a delivery, follow the carrier's notice to arrange redelivery. The carrier may be identified as YDH JAPAN or another delivery company.

An incorrect or incomplete address may lead to the parcel being returned. Parcels may be disposed of after the holding period expires. The rules described here do not provide for redelivery or a refund in that situation; your non-excludable statutory consumer rights remain unaffected.

Check your address, particularly the street number, before ordering and receive your parcel within the stated period. Repeated cancellations caused by prolonged absence or incomplete addresses may lead us to restrict the available payment methods.

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6. Contact us

Use our contact form or email support@cowmono.com. We do not offer telephone support.

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7. Other notes

• Stock can change quickly. If an item becomes unavailable after ordering or there is a dispatch problem, we will contact you by email.
• Colours may differ from the photographs because of lighting, surroundings and screen settings.
• Measurements are taken by hand; a variation of approximately 1 cm is possible.
• Natural leather can vary in colour and surface appearance and show natural markings. These individual features form part of the material's character.