Thank you for using COWMONO.

Below are some of the most frequently asked questions from customers.
Thank you for reading before making your purchase.

1. How long will it take for your order to arrive?

In order to solve the problem of "lowering prices and increasing quality," COWMONO has eliminated middlemen and set margin costs to zero.
*For details on how COWMONO is able to deliver high-quality products to you at low prices, please see Why We Can Provide High-Quality Products at Unbelievable Low Prices .

As part of our cost-cutting efforts, we have warehouses overseas and, as soon as we receive an order, we request shipping from our overseas factories.

Time from order to delivery
Usually, it takes about 10 to 20 days after payment is confirmed. *Delivery may take longer depending on the warehouse's workload, delivery company circumstances, customs procedures, etc.

Once delivery is complete, we will send you a tracking number via email.

In addition, please note that some products are very popular and highly liquid, so there is a possibility that your order may be cancelled due to the product being out of stock after you place your order.

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2. Order Cancellation

For information on cancelling your order, please see our Refund Policy page .

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3. Payment Method

We accept various credit card payments that comply with Shopify Payments, smartphone payments (Paidy deferred payment), convenience store prepayment, and various QR code payments.

If you do not have a credit card, we recommend convenience store prepayment, Paidy deferred payment, or QR payment.

Convenience store prepayment / Payment fee: 220 yen (tax included)

• Family Mart
• Lawson
• Ministop
• Daily Yamazaki

You can make the payment at the convenience stores listed above.

After clicking "Order Complete", you will be redirected to the convenience store payment page, KOMOJU. Please confirm the payment amount and enter your payment information, then proceed to "Purchase".

Payment is due within 3 days from the day after your order.
We will arrange for product shipment in the order in which we have confirmed your payment.
Please note that if you exceed the deadline, your order will become invalid and will be automatically cancelled.

*If you have selected convenience store payment, KOMOJU will send you an email with the number required for payment.
If you have email reception settings, please turn off the filter for "@komoju.com"
Please set up your email settings so that you can receive emails from no-reply@komoju.com.

Pay Later

Simply enter your email address and mobile number, then enter the four-digit authentication code sent to you via SMS to begin shopping.

No matter how many times you shop in a month, you will only pay once the following month.
*If you upgrade to Paidy Plus for free from the Paidy app, you can also set a monthly budget and pay in three installments with no installment fees.

The following payment methods are available:
・Account transfer (payment fee: free)
・Convenience store (payment fee: 390 yen including tax)
・Bank transfer (fees vary depending on financial institution)
Please click here for more details.

About QR payment (PayPay payment/au PAY payment)

To pay with PayPay or au PAY, you must register in advance.
Cannot be used in conjunction with other payment methods.

In the following cases, your order will not be completed. In that case, the payment will be canceled and the bonus that was scheduled to be awarded will be forcibly canceled even if you win the lottery. Please note that we cannot restore the bonus under any circumstances.

• If more than 5 minutes have passed since transitioning to the application screen, or if the purchase is canceled or an error occurs and the order completion procedure cannot be confirmed
• If you are not returned to the purchase completion page after completing the payment

*If you are using a QR code with the PayPay/au PAY app, please do not close the PC screen until the payment is complete, even after scanning the QR code.
* Cannot be used in secret browser or private mode.
* Please check the PayPay homepage for the PayPay usage limit.

*To make payments with au PAY, you must charge your au PAY balance. The maximum payment amount per transaction is 300,000 yen, and the maximum payment amount per day is 500,000 yen.

Payment by bank transfer

• Payment is required in advance, and shipping procedures will begin once payment has been confirmed.
• The account number will be different for each order. Please check again even if you have used the service before.
• Bank transfer fees will be borne by the customer.
• If payment is not confirmed by the payment deadline, your order will be cancelled.
• Please note that we will not be able to accept your order if you transfer your payment after the payment deadline has passed.
• Please note that we cannot refund any overpayments.

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4. If you don't receive an order completion email

There may be an error in the email address you registered when placing your order, or the email may have ended up in your spam folder. Please check again.

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5. In case of long-term absence or incomplete address

・If you are not at home, the delivery company will contact you with a delivery notice. Please use the delivery notice to request redelivery yourself.
* Depending on the delivery company, it may be written as YDH JAPAN, etc. Please rest assured that it will be delivered from our shop.

If the delivery address is incorrect, the package will be returned as the address is unknown.
*Once the storage period has expired, the product will be discarded, and we will not be able to reship or refund the product under any circumstances.

・We have noticed many cases where addresses are not filled in properly, so please check when purchasing.
If cancellations due to customer reasons (long-term absence or incomplete address) continue, we will take measures to restrict payment methods to protect the interests of other customers. Please receive your ordered items within the period.

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6. Regarding inquiries to the shop

Please contact us via the contact page or email us at support@cowmono.com.
Please note that we cannot provide support over the phone.

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7. Other points to note

1. Our store has a high inventory liquidity, so there may be cases where the product is out of stock or the shipment is not delivered after ordering. In the unlikely event that the product is out of stock or the shipment is not delivered, we will contact you by email.
2. The color of the product may differ from the image due to the lighting conditions and indoors. Also, please understand that the color may differ depending on the characteristics of each monitor.
3. Product sizes are measured manually, so there may be an error of about 1 cm.
4. Products made from genuine leather have individual differences, such as uneven coloring and scratches, which are evidence of the life of the individual material. This is one of the reasons why leather products are so popular among leather product enthusiasts.

Amazing prices, unmatched quality.

COWMONO offers quality on par with luxury brands at an affordable price.

We are able to provide high quality products at unbelievable prices that are half to one-fifth of the market price.

You may wonder, "Is this really a good price?" However, this is the culmination of the owner's efforts to reduce costs and provide high-quality products at a fair price.

The secret to balancing price and quality

COWMONO makes this possible

"Low prices, no compromise on quality"

To achieve that balance, we focus on cutting costs and improving quality.

1. Eliminate intermediate costs

Compared to the general distribution process of "factory → trading company → manufacturer → wholesaler/retailer → consumer," COWMONO connects directly from "factory to consumer."

The direct sales model completely eliminates extra costs. However, shipping directly from the factory also presents some challenges.

The Challenges of Direct Factory Delivery

1. Delivery period length
2. Confusion over unfamiliar packaging

Delivery period
In order to pursue cost reduction to the utmost extent, COWMONO has established warehouses overseas.
As a result, it may take approximately 10 to 20 days for your order to be delivered, but we hope you will enjoy this waiting period as part of the anticipation.

Packaging: Because the products are shipped directly from our overseas warehouses, the packaging will be simple. If this is your first time using our service, you may be confused, but we are absolutely confident in the quality of our products.

*Image of a plastic delivery bag

But we don't compromise on quality.

Many luxury brands also pay close attention to packaging, passing on the cost to consumers.
However, COWMONO strives to "provide high-quality products at amazing prices."

2. Reduce web operation costs

Many online retailers spend high costs on operating their e-commerce sites and SEO consulting.

However, COWMONO operates without incurring any of these costs.

3. Selling on your own website

We sell only through our own website, not through major platforms, eliminating unnecessary fees.

4. Careful selection of products

By stocking only carefully selected products, we are able to reduce costs while maintaining our commitment to quality.

Commitment to low-cost, high-quality products

COWMONO aims to change the common sense that "high price = high quality."