Thank you for using COWMONO.

The following are questions that are often inquired from customers.
Thank you for your purchase after reading.

1. About the time to reach your hand

COWMONO reduces intermediate contractors to 0 yen in order to solve the issue of "lowering prices and increases quality".
* For details, COWMONO (Khamono) can deliver high -quality products to you.Reasons why you can provide high -quality products that are impossiblePlease see.

There is a warehouse overseas as a part of cost reduction, and as soon as the order is placed, we request shipping to overseas factories.

Period from order to delivery
Normally: 10 to 20 days after payment is confirmed
* For reasons such as busy warehouse, delivery company, and customs procedures, it may take some time to deliver.

After the delivery is completed, the tracking number will be notified to the email address.

In addition, please note that some products are popular and highly liquid, so after ordering, there is a risk that the order will be canceled due to out of stock.

2. About order cancellation

About the cancellation of your orderRefund policy pagePlease see.

3 About payment method

We support various credit payments compliant with SHOPIFY Payment, smartphone payment (paid paid), pre -payment for convenience store payments, and various QR code payments.

If you do not have a credit card, we recommend convenience store prepayment, paidy payment, and QR payment.

Convenience store prepayment / payment fee 220 yen (tax included)

• Family Mart
• Lawson
• Ministop
• Daily Yamazaki

You can pay at the above convenience store.

After clicking "Complete order", it will be redirected to convenience store payment komoju.Check the payment amount and enter the payment information, and please purchase the "purchase procedure".

The payment deadline is within 3 days from the day after the order date.
We will arrange the product shipping in order of the customer who has confirmed the payment.
Please note that the order will be invalidated and will be automatically canceled after the deadline.

* If you have selected a convenience store payment, Komoju sends an e -mail with the number required for payment.
If you have set an email reception, cancel the "@komoju.com" filter and
Please set up so that you can receive emails from no-reply@komoju.com.

And paid (Pedi)

You can shop simply by entering the mailed and mobile number and entering the 4 -digit authentication code that arrives in SMS.

No matter how many times a month you shop, you will pay once the following month.
* If you upgrade from the Paidy app to Paidy Plus for free, you can also use the monthly budget setting and the split fee zero.

The following payment methods are available.
・ Account transfer (payment fee: free)
・ Convenience store (payment fee: 390 yen including tax)
・ Bank transfer (payment fee: Depends on financial institution)
For more informationHerePlease check.

 About QR payment (PayPay payment / au pay payment)

PayPay / au Pay Payment is required to be used in advance.
Other payments cannot be used together.

In the following cases, the order has not been completed. In that case, the payment is treated as a cancellation, and even when winning the sweepstakes, the bonus that was scheduled to be granted will be forcibly canceled. Please note that bonus recovery cannot be handled in any case.

• After transition to the application screen, if you cannot confirm the order completion procedure due to an error or discontinued for more than 5 minutes or discontinued.
• If you do not return to the purchase completion page after payment is completed

* If you use a QR code in the PayPay / au Pay app, do not close the PC screen until payment is completed after scanning the QR code.
※It cannot be used in secret browser or private mode.
※The maximum usage amount of PayPay isPayPay homepagePlease check in.

* To pay on au Pay, you need to charge au Pay balance. The maximum payment amount per time is 300,000 yen, and the maximum amount per day is 500,000 yen.

 About payment by bank transfer

• It will be paid in advance, and the shipping procedure will be started after payment is confirmed.
• The account number differs for each order. Please check again if you have used it before.
• For bank transfer fees, the customer will be borne.
• If you cannot confirm your payment by the payment deadline, your order reception will be canceled.
• Please note that orders will not be accepted even if you transfer after the payment deadline.
• Please note that refunds for overpayment are not possible.

4. If you do not receive the order completion email

There is a mistake in the registered e -mail address at the time of ordering, or may have entered spam. Please check again.

 5. If there is a long -term absentee or address

・ If you are absent, we will contact you by notification of absence from the delivery company. Please request a redelivery yourself from the absence notice.
※It may be described as YDH JAPAN etc. by the delivery company in charge. Please be assured that there is no mistake in delivery from this shop.

・ If there is an error in the delivery address, it will be returned because the address is unknown.
* Products with expired storage deadline will be discarded, so we cannot accept all response, such as re -shipment or refund.

・ There are many omissions of the address, so please check at the time of purchase.
If cancellation continues due to your convenience (long -term absence or inadequate address), we will take measures to limit payment methods to protect the interests of other customers. Please receive the ordered product within the period.

 6. Regarding inquiries to the shop

Inquiry pagePlease contact us more or contact Support@Cowmono.com email.
Please note that we will not be able to support even if you call.

 7. Other precautions

1. In our shop, the inventory is high, and it may be out of stock or poor shipping after ordering. In the unlikely event that the product is out of stock and the shipment is poor, we will contact you by email.
2. As for the color of the product, the image may be errors due to the indoor or the degree of light source. In addition, please purchase after understanding that the characteristics of each monitor may differ.
3. Since the product size is manually measured, there is a possibility that a 1cm shift may occur.
4. In the case of products using genuine leather, there are individual differences depending on the certificate of living individuals, such as uneven colors and scratches. It is one of the loved ones among leather lovers.

Surprising price, unchanged quality.

COWMONO offers the quality of luxury brands and shoulder at a price that is easy to reach.

It is possible to deliver high -quality products with an incredible price setting, half to one -fifty of the market price.

You may be wondering, "Is this price really good?" However, this is a crystal of efforts for the owner to reduce costs and provide high -quality products at the right price.

Price, quality, secrets of balance

Realized with COWMONO

"Even at a low price, quality does not compromise"

In order to achieve that balance, we are focusing on cost cuts and quality improvement.

1. Thorough exclusion of intermediate costs

Compared to the general distribution process "Factory → trading company → manufacturer → wholesale / retail → consumer", COWMONO is directly linked to "factory → consumer".

Extra -sale models completely eliminate extra costs. However, there are several issues in the direct delivery from the factory.

Assignment directly from factory

1. Delivery period length
2. Confusion of unfamiliar packaging

About delivery period
COWMONO has set up an overseas warehouse to pursue cost reduction to the limit.
As a result, it takes about 10 to 20 days to deliver, but I hope that you can enjoy this waiting time as part of the expectation.

About packing
Packing is simple because it is sent directly from overseas warehouse. You may be confused by your first use, but you are absolutely confident in the quality of the product.

* Image of home delivery plastic bag

However, it does not compromise on quality.

Many luxury brands are particular about packing and are passing on to consumers.
However, COWMONO pursues "offering high -quality products at surprising prices."

2. Reduction of web operating costs

Many online shopping cost expensive costs for EC site management and SEO consulting.

However, COWMONO operates without any cost.

3. Independent sales on your own site

We sell only on its own website, not a major platform, and omit extra fees.

4. Carefully selected products

By handling only selected products, the cost is reduced while maintaining attention to quality.

Choice to high -quality products that are low -priced

Change the common sense of "high price = high quality". That is where COWMONO is aiming.